Account Management Liaison

Department: External Legal Partnerships

Location: In-Person, Atlanta, GA (Sandy Springs)

Time Requirement: Full-Time Position, Hourly

Description: Entry-Level

About the Role:

Linville Law Group is seeking an Account Management Liaison to manage the flow of cases between our firm and external legal partners. This role focuses exclusively on handling cases referred to or from external firms, ensuring efficient case processing, coordination, and communication with our partners. You will manage incoming case data, prepare cases for referral, and maintain ongoing communication with external firms. This position is ideal for someone with strong organizational skills, a customer service mindset, and an eye for detail, particularly in data management and reconciliation.

Responsibilities:

• Manage and process incoming cases, ensuring they are prepared for referral to external firms or internal teams as needed.
• Coordinate with external law firms and partners, facilitating smooth communication and case handoffs.
• Track and update case status with external partners, obtaining quarterly or yearly reports and providing updates from our cases as necessary.
• Maintain accurate case records in our database, ensuring all data is up-to-date and reconciled.
• Serve as the primary point of contact for external partners, addressing inquiries and ensuring excellent customer service.
• Perform data entry and reconciliation tasks, ensuring data integrity in all case-related records.

Requirements:

• Proficient in Excel for data analysis, including pivot tables and complex formulas.
• Strong interpersonal and communication skills with a focus on external client relations.
• Excellent organizational skills with keen attention to detail and accuracy.

Bonus Qualifications:

• Experience in Salesforce or similar CRM systems
• A bachelor’s degree in a business-related field is not required but preferred.

Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Paid Time Off

How to Apply: Email your resume and cover letter to hr@linvillelawgroup.com.